American Dynamics VideoEdge User Manual download pdf (Page 4)

Page 4 AD Licensing Instructions for victor and VideoEdge Software (V4.0-to-V4.4) Rev44

Important Note: If the server is “unified” where both American Dynamics V4.2.1+ victor site manager and Software House V2.1+ C•CURE

9000 compatible software are installed and sharing a common database, then you will need to have two license files:

1. Compatible V4.2.1+ victor site manager license file with the required “C•CURE 9000 Unified” license option

2. Compatible V2.1+ C•CURE 9000 license file with the required “victor Unified” license option

These add-on features can be ordered by the Software House Dealer of Record for C•CURE 9000.

Step 6 – Close and Relaunch the victor Software

Proceed to close the victor software (victor site manager or Server Configuration), and then relaunch it again (Run as administrator).

Note: Not required in V4.3+ as victor License Manager will auto-start the Services during Step #4.

Step 7 – Start the Services (Services tab: victor Site Manager or Server Configuration)

From the Services tab,

a. Click the <Start> button for “CrossFire Framework Service” and wait for Status: Running.

b. Click the <Start> button for “CrossFire Server Component Framework Service” and wait for Status: Running.

Note1: All other applicable Extension Services should automatically change back to Status: Running.

Note2: Not required in V4.3+ as victor License Manager will auto-start the Services during Step #4.

Step 8 – Start the Services (Server Components tab: victor Site Manager or Server Configuration)

From the Services tab, click the <Start> button for any applicable Server Components, if needed, for them to have Status: Running.

Note1: All other applicable Server Components should automatically change back to Status: Running.

Note2: Not required in V4.3+ as victor License Manager will auto-start the Server Components during Step #4.

Step 9 – Confirm the Status for victor Software (Check All Tabs)

For victor software (

Site Manager,

Server Configuration,

License Manager) to function correctly, the license and SQL database must be valid

victor tabs

Expected Results

Action Items if Results are Not As Expected

Services

Status: Running For all standard and licensed items

If Not Licensed or Stopped, then contact Tech Support.

Server

Components

Status: Running For all applicable items

If Not Licensed or Stopped, then contact Tech Support.

Database

Status: VALID For all database entries

If INVALID, then contact Tech Support.

Settings

Enabled For Enable Duplex Channel

And is using the correct Network Settings

If different, then contact Tech Support.

Licensing

123

a. A single/compatible victor license in the designated directory

If more than one, then redo Step #5 above.

b. The victor version should match the victor license file version

V4.0 License  V4.0x Software V4.3 License  V4.3x Software

V4.1 License  V4.1x Software V4.4 License  V4.4x Software

V4.2 License  V4.2x Software

If not compatible, then do one of the following:

 Register online for the correct license file version

 Upgrade the victor software version

c. The SSA expiration date (for Permanent licenses) should be valid.

If Expired, then contact your American Dynamics integrator or

SSA Team for a price quote to purchase one.

d. All applicable Feature Set items should either be Enabled and/or

accurate QTY

If not accurate, then contact Customer Service to verify your

order was processed (Look for Entitlement PDF email).

Note: For V4.3+ victor Express, only Licensing-related items above are applicable.

Step 10 – Relaunch All victor Unified Client Software

If any changes are made on victor (site manager, Professional site manager, Express) such as software and/or license updates, then you must

have all clients close the victor unified client software and then relaunch it.

victor

victor unified client(s)

License is Updated

(Same or Newer)

All clients must exit the victor unified client software and then relaunch it.

Software is Updated

(Newer Version)

1. All clients must exit the victor unified client software.

2. All clients must upgrade the victor unified client software to the same version (check About to confirm current software version)

For more information, please refer to the victor User Manual for details.

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American Dynamics VideoEdge User Manual Page 4

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