American Dynamics DG4004 User Manual

DG4000 SERIESThe DigitalSurveillance SolutionUser’s ManualENGLISH

Setting New Standards in Securitywww.AmericanDynamics.netSetting New Standards in Securitywww.AmericanDynamics.netSetting New Standards in Securityww

User’s Manual 84 System Information and AdministrationDIAL IN/OUTThe Dial In/Out option enables you to establish dial-up modem communication to and fr

DigiMux System Information and Administration 85Dial-In IPModem communication with DigiMux takes place via the Point to Point (PPP) protocol. The Dial

User’s Manual 86 System Information and AdministrationIf you want to assign a static IP address to your PC for this modem connection with the DigiMux,

DigiMux System Information and Administration 87DATABASE SETUPThe Database Setup item on the Administrator Setup menu enables you to add Hard Disk Dri

User’s Manual 88 System Information and AdministrationItems in the Database Setup menu are described in the following table:Adding a Hard Disk Drive t

DigiMux System Information and Administration 89After the drive is selected, press Up/Down to select Begin, then press Right/Left to select YES and co

User’s Manual 90 System Information and AdministrationFormat HDDThe Format HDD menu allows the Administrator to permanently remove data from the avail

DigiMux System Information and Administration 91EXPORT DIGITAL SIGNATURE KEYThe Export Digital Signature Key option enables you to export the unit&apo

User’s Manual 92 System Information and AdministrationEXPORTThe Export menu enables the Administrator to export recorded video to either a USB hard dr

DigiMux System Information and Administration 93When export begins, the following confirmation page is displayed: You can export the video clip with o

User’s Manual ixTABLE OF CONTENTSOverview ...

User’s Manual 94 System Information and AdministrationA sample of the files and folders is shown in the following diagram:In the diagram, the video fi

DigiMux System Information and Administration 95RevisionThe Revision menu presents software and firmware information including version and date codes.

User’s Manual 96 System Information and AdministrationSpecific Information Regarding System UpdatesWhen updating the unit’s software using a USB Thumb

DigiMux System Information and Administration 97LAN InformationThe LAN Information menu displays your local area network setup parameters, or LAN para

User’s Manual 98 System Information and AdministrationDatabase InformationThe Database Information screen displays the number of hard drives in your u

Maintenance 99MAINTENANCEPREVENTIVE TIPS• This unit is designed for indoor use. Do not use it near water or steam, or in other extremely humid conditi

User’s Manual 100 MaintenanceEmergency Power Off, or ShutdownIf you must shut down the unit or disconnect the unit from its power source for any reaso

DigiMux Maintenance 1018. If only one device is displayed, press ENTER to begin the software update. If multiple devices are displayed, use the Dir

User’s Manual 102 MaintenanceNOTES

Glossary 103GLOSSARYAActive Window The DigiMux display pane that displays a real-time camera view. The user-selected Active Window displays images at

User’s Manual x User’s ManualEvent List Playback ...

User’s Manual 104 GlossaryBNC Bayonet Neil-Concelman, or British Naval Connector. This connector type is used mainly for coaxial cable. A BNC is easy

DigiMux Glossary 105Digital A discontinuous signal that has discrete states. Most digital signals are composed of binary information, i.e., 1 or 0, t

User’s Manual 106 GlossaryFocal Length (FL). The distance from the center of the lens of a camera to the focal point, or sensor. The longer the focal

DigiMux Glossary 107IPS (Images per Second) A measure of the recording rate in number of images per second (often referred to as PPS, or Pictures per

User’s Manual 108 GlossaryNTSC National Television System Committee. This committee formulates standards for the American color television system. NTS

DigiMux Glossary 109Preset Pre-positioning of the pan, tilt, zoom, and/or focus features in a certain sequence for a camera. This sequence of actions

User’s Manual 110 GlossaryUUSB (Universal Serial Bus) USB is an external bus standard that can support up to 127 peripheral devices in a daisy chain c

Appendices 111APPENDICESAPPENDIX A: ACCOUNT ACCESS AND PRIORITIESAdministrator and User accounts have different levels of access to DigiMux commands a

User’s Manual 112 AppendicesMonitor (continued)Call Monitor Dwell Ye s Ye sShow Color Bar Ye s Ye sCamera Ye s LimitedConfiguration Table No NoCamera

DigiMux Appendices 113Administrators who are accessing the On-Screen Display menu on the DigiMux have priority over Administrators who are accessing t

DigiMux User’s Manual xiCircular Recording ...

User’s Manual 114 AppendicesUser DigiClient 4 The DigiClient User has the ability to view live, recorded, and alarm video, and download video from the

DigiMux Appendices 115APPENDIX B: CONNECTOR PIN ASSIGNMENTSRS-485 (RJ-11, 6P6C)NOTE: +12V output can be removed by removing the internal jumper.WARNIN

User’s Manual 116 AppendicesFigure 13 — RJ-11 Connector 654321

DigiMux Appendices 117External I/O Connector Pins (44-Pin DSUB)The following table describes these pins: Pin NoDefinition Pin NoDefinition Pin NoDefin

User’s Manual 118 AppendicesAPPENDIX C: TECHNICAL SPECIFICATIONSAll specifications are subject to change without notice. Item DescriptionVideo Level C

DigiMux Appendices 119Connectors Audio Out RCA ConnectorAlarm I/O 44 pin DSUBRS-485 RJ-11 (6P6C)Ethernet RJ-45 (8P8C)Storage Primary Internal StorageE

User’s Manual 120 AppendicesAPPENDIX D: OPTIONAL CONNECTIONS AND INSTALLATIONThis appendix discusses optional connections to external devices and addi

DigiMux Appendices 121The External I/O Connector (44 pin DSUB) connects to an external expansion board. The expansion board permits the inputs and out

User’s Manual 122 AppendicesAudio ConnectionDigiMux audio requires an amplified microphone and amplified speakers. The audio input and output are conn

DigiMux Appendices 123If you are not using DHCP (Static Addressing):If you are not using DHCP, select OFF (the default) by pressing the LEFT/RIGHT Dir

User’s Manual xii User’s ManualSystem Information ...

User’s Manual 124 AppendicesDial-up modem connections depend on the modem speed, the integrity of the telephone line, and the amount of information be

DigiMux Appendices 1259. Click Properties, then click the Callback tab. Use the default settings. Only Do not allow callback should be selected. Cli

User’s Manual 126 AppendicesEstablishing the Dial-In Connection: PC to a DigiMuxSetting up this connection on the PC: 1. Click Start, Settings, then

DigiMux Appendices 127Setting up this connection on the DigiMux unit:1. Press Menu and enter your Admin passcode in the User Authorization screen.2.

User’s Manual 128 AppendicesConnecting Extended Storage Module (ESM) UnitsDigiMux supports up to two ESM units (daisy-chained) via the IEEE-1394 (Fire

DigiMux Appendices 129Additional Installation InformationYour DigiMux is set at the factory to either NTSC or PAL video format via an internal NTSC/PA

User’s Manual 130 AppendicesAPPENDIX E: DIGIREMOTEDigiRemote is a hand-held Infrared remote that you can use to control the DigiMux remotely. DigiRemo

DigiMux Appendices 131The DigiRemote has an IR range of approximately 12 ft. (4 m.), depending on environmental conditions.DigiRemote Function KeysThe

User’s Manual 132 AppendicesDirection Keys:Up, Down, Left, Right / Pan/Tilt KeysIn Zoom mode or OSD (display), they function as Direction keys. In Pla

DigiMux Appendices 133DigiRemote BatteriesThe DigiRemote is powered by two standard 1.5 V AA batteries. The batteries are located in the lower-rear co

DigiMux User’s Manual xiiiAppendix G: Using ControlCenter 200/300 Keyboards ...136Basic DigiMux Co

User’s Manual 134 AppendicesAPPENDIX F: DIGIMUX DIGITAL SIGNATURESThe DigiMux provides the authentication of recorded video by means of a digital sign

DigiMux Appendices 1355. To verify, type:gpg --verify signature.sig clips.aviThe gpg program returns a GOOD or BAD signature result. A GOOD signature

User’s Manual 136 AppendicesAPPENDIX G: USING CONTROLCENTER 200/300 KEYBOARDSDigiMux supports the use of ControlCenter 200 or ControlCenter 300 keyboa

DigiMux Appendices 1371 Clear key - clears any numerical data entered during camera, monitor selection, etc. Used to backstep or exit the menu system

User’s Manual 138 Appendices14 Alarm acknowledge key - acknowledges/clears an alarm displayed on the currently active monitor.15 Focus Near/Focus Far

DigiMux Appendices 139Basic DigiMux Control with the ControlCenter KeyboardsThe following sections discuss how to use the ControlCenter 200 or 300 key

User’s Manual 140 AppendicesRun a Pattern•Press Shift (5), then press Number (11) for the number of the desired pattern. Press Preset (7).Focus, Iris,

DigiMux Appendices 141Function (9) plus Number 1 (11) plus Sequence (4)Press these keys to enter Sequence mode. To return to Live View mode, press the

User’s Manual 142 AppendicesAPPENDIX H: TROUBLESHOOTING GUIDEIf the solutions to common problems presented here do not correct the problem experienced

DigiMux Appendices 143Reason3: The DigiMux settings are incorrect.Solution: Load Factory Settings, and then check to determine whether or not there ar

User’s Manual xiv User’s ManualNOTES

User’s Manual 144 AppendicesSymptom: The Power LED does not light up after plugging in the 19V DC connector.Reason1: The power source is supplying pow

DigiMux Appendices 145Reason2: The disk (HDD) in the unit is damaged.Solution: Contact a qualified service person to replace the disk (HDD) in the uni

User’s Manual 146 AppendicesSymptom: The main monitor image is too dark.Reason 1: The “Brightness” value is too low in “Monitor Setup” menu.Solution:

DigiMux Appendices 147Symptom: While displaying speed dome cameras, the image breaks when the dome turns, and levels fluctuate dramatically.Reason: L

User’s Manual 148 AppendicesSymptom: Motion detection response is too slow.Reason: The sensitivity setup is not correct (trigger level too high) or t

Index 149INDEXAAccount Access ... 111Active Window ... 103Add HDD into

User’s Manual150 IndexCCall Event Display ... 61Call Monitor Dwell ... 42Call

DigiMuxIndex 151Database Setup ...79, 87Date playback ... 23Date⁄Tim

User’s Manual152 IndexDome ControlAccessing ... 28Calling presets ...

DigiMuxIndex 153Export Config ... 73Export Config Name ... 74Export Conf

Overview 1OVERVIEWDIGIMUX ADVANTAGESThe DigiMux™ DG4000 Digital Surveillance System includes a 4, 9, or 16 camera Digital Video Recorder (DVR), DigiCl

User’s Manual154 IndexIP Address ... 7, 106, 122changing ... 79rem

DigiMuxIndex 155Motion Detection ... 107Condition 1 and 2 ... 69Configuration T

User’s Manual156 IndexPreset ConfigurationsDay, Night, and Weekend Schedules ... 52PresetsCalling ...

DigiMuxIndex 157Software version ... 95Upgrade Software ... 96Revision informati

User’s Manual158 IndexSuperior Quality Setting ... 51Switch ... 6

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User’s Manual 2 OverviewA complete DigiMux system is illustrated in the following figure: DIGIMUX FEATURESDigiMux key features include the following:

DigiMux Overview 3• Motion detection area and sensitivity are programmable for each camera, and there are two motion detection algorithms for each cam

User’s Manual 4 Overview• Compatible with B&W (EIA or CCIR standard) and color (NTSC or PAL standard) video sources.• Data export to USB HDD, Thum

DigiMux Overview 5About Image QualityThe quality of an image depends on the compression used on the image when it is stored on your hard drive. Higher

User’s Manual 6 OverviewAbout Shutting Down, Powering Up, or Rebooting DigiMuxYour DigiMux contains a powerful, sophisticated operating system. If you

System Installation 7SYSTEM INSTALLATION BEFORE YOU MAKE CONNECTIONSBefore you make connections to the unit, be sure to position or mount the unit for

User’s Manual 8 System Installationother units on the network. See IP Address Setup Information on page 122 for information on how to set up your unit

DigiMux System Installation 9Ethernet (RJ-45 port)Ethernet port for LAN/WAN remote network connection.NOTE: The DigiMux has a default IP Address. You

User’s Manual 10 System InstallationDAISY-CHAINING DIGIMUX UNITS AND KEYBOARDSUp to ten DigiMux units can be daisy-chained via the RS-485 bus, which e

DigiMux System Installation 113. Using the RS-485 port on the ControlCenter keyboard: keyboards can be daisy-chained and then connected to the DigiMu

User’s Manual 12 System InstallationNOTES

Basic Operations 13BASIC OPERATIONSFRONT PANEL CONTROLSThe DigiMux front panel controls enable you to perform preset and programmable functions. The n

Digital Video Recorder and MultiplexerUser’s ManualEnglishModelsDG4004, DG4009, DG4016Part Number 8200-0389-9900 A0

User’s Manual 14 Basic OperationsFunction KeysThe DigiMux function keys on the front panel for normal operation are described in the table below.REC G

DigiMux Basic Operations 15Playback Press to switch between live cameras and playback. See Viewing Live Cameras and Recorded Playback on page 18.Enter

User’s Manual 16 Basic OperationsVIEWING LIVE AND PLAYBACK VIDEO IMAGESMain Monitor View FormatsThe Main monitor displays designated cameras or video

DigiMux Basic Operations 17Playback in PIP mode allows you to view live and recorded video. The small view display area contains live video, and the l

User’s Manual 18 Basic OperationsAutomatic Sequencing ModeAutomatic sequencing allows you to use any view format and sequence all camera input views.

DigiMux Basic Operations 19Digital Zoom (2x)Any camera in full screen view can be zoomed to 2x. To zoom the camera and then return to full screen view

User’s Manual 20 Basic OperationsRECORD AND PLAYBACK OPERATIONThis section covers basic operation of the Record/Playback features. For full instructio

DigiMux Basic Operations 21Quick Record Setting ChangesYou can quickly change the recording settings on your unit using the Record menu. There are thr

User’s Manual 22 Basic Operations4. Choose Night to access the current record schedule and quality for Night-time hours.5. Make changes or make sure

DigiMux Basic Operations 23Playback ControlsThe Playback key allows you to switch between live and playback modes. To control video playback, use thes

User’s Manual iiNoticeThe information in this manual was current when published. The manufacturer reserves the right to revise and improve its product

User’s Manual 24 Basic OperationsEvent List PlaybackYou can play back video that is specific to an alarm event. Alarm events are listed in an Event Li

DigiMux Basic Operations 25Event Recording and PlaybackAll video is recorded to the normal partition as indicated in your record setup. When an event

User’s Manual 26 Basic OperationsPre-alarm video will not be available in the following circumstances:• Right after DigiMux is powered up• Record is s

DigiMux Basic Operations 273. Use Up/Down to scroll through the Event List.4. If necessary, use Right/Left to navigate to the next or previous page

User’s Manual 28 Basic OperationsDOME CONTROLDigiMux allows you to control a dome camera using the front panel. While in Live and Full Screen display

DigiMux Basic Operations 29Set Preset Use to set up dome control preset positions. DigiMux allows you to set up to 7 preset positions with the America

User’s Manual 30 Basic OperationsSetting PresetsTo set a preset in Dome Control, follow these steps for the affected camera: 1. To enter Dome Control

DigiMux Basic Operations 31Calling PresetsTo call a preset in Dome Control, follow these steps for the affected camera:1. To enter Dome Control, acce

User’s Manual 32 Basic OperationsDOME CONTROL SIGNALS INSTALLATIONDigiMux controls the domes via RS-422/RS-485 communication protocol. The RS-485 para

DigiMux Basic Operations 33BASIC ALARM FEATURESThe DigiMux is equipped with alarm processing to handle alarm inputs and outputs. You can program DigiM

DigiMux iiiWARNINGS AND CAUTIONSWARNING: TO REDUCE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO

User’s Manual 34 Basic Operations3. The corresponding window on the Main Monitor displays an Event Icon to inform you of the alarm.4. The alarm vide

DigiMux Basic Operations 35Increased Recording Detail on Alarmed ChannelMore fields from the alarmed camera or cameras are recorded during an Alarm In

User’s Manual 36 Basic OperationsNOTES

Advanced Operations 37ADVANCED OPERATIONSDigiMux advanced functions can be set up according to the nature of the application using the hierarchical me

User’s Manual 38 Advanced OperationsFUNCTION KEYS IN OSD MENUSFunction key behavior is generally the same throughout all DigiMux menus with some excep

DigiMux Advanced Operations 39• When the cursor is above the desired character, press Enter to select it.The character or option appears in the title

User’s Manual 40 Advanced OperationsSet Date/TimeNOTE: Administrators privileges are required to use Set Date/Time.Select Set Date/Time from the Date/

DigiMux Advanced Operations 41When you use Set Date/Time, you reset the date and time used by the unit to record video, but it does not change the dat

User’s Manual 42 Advanced OperationsThe following table describes the items found on the Monitor menu:MONITOR MENU ITEM DESCRIPTIONBrightness Adjusts

DigiMux Advanced Operations 43CAMERAThe Camera menu provides access to the configuration parameters that can be set for each camera (select 3 from the

User’s Manual ivImportant InformationBefore proceeding, please read and observe all instructions and warnings contained in this manual. Retain this ma

User’s Manual 44 Advanced OperationsConfiguration TableNOTE: The Administrator’s passcode is required to use the Configuration Table.There are multipl

DigiMux Advanced Operations 45The following table describes the parameters found in the Configuration Table: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16Nig

User’s Manual 46 Advanced OperationsEnabling CamerasDigiMux has an aggregate recording rate over all channels of 60 ips NTSC (50 ips PAL). It also aut

DigiMux Advanced Operations 47Camera TitleBy default, cameras are named 01 through 16. The Camera Title menu allows you to enter a custom title for ea

User’s Manual 48 Advanced OperationsRECORDThe Record menu allows you to set up recording quality, recording schedules, and other recording parameters.

DigiMux Advanced Operations 49Pre-Alarm Recording Sets the amount of pre-alarm recording video. The value is the number of minutes of video that occur

User’s Manual 50 Advanced OperationsPreset ConfigurationThe Preset Configuration menu items allow you to select a preset recording quality level that

DigiMux Advanced Operations 51Recording QualityThe DigiMux scheduling items on the Record menu, Night, Day, and Weekend, allow you to select recording

User’s Manual 52 Advanced OperationsNight, Day, and Weekend SchedulesYou can schedule recording times for night, day, and weekend using the items on t

DigiMux Advanced Operations 53Stop Time Determines the end of recording for Day, Night, or Weekend schedule sequences. Time is indicated in 15 minute

DigiMux vEND-USER LICENSE AGREEMENTREAD THIS LICENSE AGREEMENT BEFORE OPENING THE DISK PACKAGE, INSTALLING THE SOFTWARE OR USING YOUR SYSTEM. THIS LIC

User’s Manual 54 Advanced OperationsNormal and Event Record Rate (IPS)When an alarm occurs, DigiMux records all video based on the Event Record IPS se

DigiMux Advanced Operations 55During normal recording, Camera 2 is recorded in sequence. The Unchanged Event Record Mode indicates that there is no ch

User’s Manual 56 Advanced OperationsFrom the Record menu, move the cursor to Circular Recording and press Enter. The following menu is displayed:Items

DigiMux Advanced Operations 57Data Life TimeData Life Time deletes selected data from the video database. This selected data cannot be viewed (either

User’s Manual 58 Advanced OperationsHard Disk Drive Partition MaintenanceThe Hard Disk Drive (HDD) contains a video database into which all video is r

DigiMux Advanced Operations 59Items on the Event Manager menu are described in the following table:MENU ITEM DESCRIPTIONDay/Night Switch Determines D

User’s Manual 60 Advanced OperationsDay/Night SwitchThe Day/Night Switch item determines the behavior of the DigiMux alarm processor in response to an

DigiMux Advanced Operations 61Event ResponseThe Event Response menu allows you to set up how the DigiMux responds to the triggered alarm. In the Event

User’s Manual 62 Advanced OperationsEvent Full Screen ResponseIf you enable an Event Full Screen response to alarms, the alarm video is displayed in f

DigiMux Advanced Operations 63Example of Response Duration Remote NotificationRemote notification enables you to receive information about an alarm ev

User’s Manual viLIMITED WARRANTYSensormatic warrants that the recording medium on which the Software is recorded, and the documentation provided with

User’s Manual 64 Advanced OperationsThe items in the Remote Notification menu are described in the following table:MENU ITEM DESCRIPTIONDigiAlert (Net

DigiMux Advanced Operations 65Setting Up Remote NotificationThe Remote Notification Set up menu allows you to set up the parameters needed to fully en

User’s Manual 66 Advanced OperationsThe items in the Set up menu are described in the following table:Determining Your PCs IP AddressIn order to set u

DigiMux Advanced Operations 67E-Mail NotificationThe e-mail message provides the name and IP address information of the DigiMux unit on which an alarm

User’s Manual 68 Advanced OperationsDial-Out Phone No (Number)The Dial-Out Phone No (Number) option enables you to enter the phone number that the uni

DigiMux Advanced Operations 69The items in the Motion Detection menu are described in the following table:Setting Up Motion DetectionAfter you enable

User’s Manual 70 Advanced OperationsCondition Settings 4. Select Condition 1 from the Motion Detection menu (or Condition 2, if you are defining that

DigiMux Advanced Operations 71Determining Sensitivity The Sensitivity Threshold area is displayed. This area allows you to set the sensitivity level f

User’s Manual 72 Advanced OperationsSAVING AND LOADING A CONFIGURATIONThe Save/Load Configuration menu is used to save current settings. It is also us

DigiMux Advanced Operations 73When your selected settings are saved or loaded, DigiMux responds with a confirmation message.Saving and Loading Unit Co

This page contains blank Security System Information cards on which you can record information about your new video surveillance system: Administrator

User’s Manual 74 Advanced OperationsItems in this menu are described in the following table.Exporting the configuration to a file with a specific name

DigiMux Advanced Operations 75Items in this menu are described in the following table.A list of the configuration file names for specific DigiMux unit

User’s Manual 76 Advanced OperationsNOTES

System Information and Administration 77SYSTEM INFORMATION AND ADMINISTRATIONThis chapter contains information about how to obtain system information

User’s Manual 78 System Information and AdministrationItems in this menu are described in the following table:MENU ITEM DESCRIPTIONChange Passcode Al

DigiMux System Information and Administration 79LAN SetupThe LAN Setup menu allows the Administrator to configure the LAN by specifying the IP address

User’s Manual 80 System Information and AdministrationItems in the LAN Setup menu are described in the following table:NOTE: If you use DHCP and the n

DigiMux System Information and Administration 81RS-485 SetupThe RS-485 Setup menu allows the Administrator to set up the RS-485 unit address and commu

User’s Manual 82 System Information and AdministrationRS-485 Port SettingsThe RS-485 Port Setting menu allows the Administrator to set up the paramete

DigiMux System Information and Administration 83From the Administrator Setup menu, select Dome Protocol and press Enter. The following menu is display