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Appendix C: Networking Troubleshooting
Overview
If your client PC is unable to connect with the NVR, you will need to troubleshoot your difficulties.
This Appendix covers two common network problems:
1 Y
our client PC has not been assigned an IP address (or addresses). Without an address,
your NVR cannot communicate with the client.
2 Y
our client PC has an IP address but cannot reach the NVR. There are some basic tools for
checking network connectivity: ipconfig /all, ping, and tracert.
This appendix can help you learn more about your network problems, and lead to solutions via
pr
ocedural information for both Windows XP and Windows 7. However, American Dynamics
strongly recommends that you do not attempt to solve network problems yourself unless you have
training in networking. If the Troubleshooting procedures in this Appendix do not solve your
networking problems, you should contact your Network Administrator for assistance.
- Installation and User Manual 1
- Configuring Storage 7
- Live Video 7
- Camera Password Groups 10
- Basic System Settings 10
- Licensing the NVR 10
- Network Settings 10
- Archiving 11
- NVR Failover 11
- Table of Contents 12
- Operational Statistics 13
- Email Alerts 13
- Dark Image Detection 14
- Software Updates 14
- Appendix A: Storage 14
- Overview of the VideoEdge NVR 17
- System Specifications 21
- Installing the VideoEdge NVR 23
- Initial Boot Up of the NVR 24
- Installing the VideoEdge NVR 25
- Logging into the NVR Desktop 26
- Verify the BIOS Configuration 27
- Procedure 3-5 28
- Procedure 3-6 29
- Procedure 3-7 31
- Procedure 3-8 32
- Procedure 3-9 35
- Procedure 3-10 38
- Set Up NVR OS User Accounts 39
- Log into the NVR Desktop 41
- VideoEdge Setup Wizard 42
- Accessing the Setup Wizard 43
- Preparation 44
- Procedure 3-14 45
- Selecting the Language 45
- Setup Page 45
- Procedure 3-15 45
- Configuring the Setup Page 45
- Network General Page 46
- Procedure 3-16 47
- Network General Settings 47
- LAN Interface Page 48
- Procedure 3-17 48
- DHCP Server Page (Optional) 49
- Procedure 3-18 50
- WAN Settings Page (Optional) 51
- Procedure 3-19 51
- Dynamic Bandwidth Page 52
- Procedure 3-20 52
- Dynamic Bandwidth Settings 52
- Failover Page (Optional) 54
- Procedure 3-21 54
- Failover Settings 54
- System Info Page 55
- Procedure 3-22 55
- System Info Settings 55
- Users and Roles Pages 56
- Procedure 3-23 57
- Roles Settings 57
- Discovery Page 58
- Procedure 3-24 59
- Discovery Settings 59
- Video List Page 59
- Procedure 3-25 60
- Video List Settings 60
- Alarms Page 61
- Procedure 3-26 61
- Alarms Settings 61
- Basic Page 62
- Procedure 3-27 63
- Basic Settings 63
- Storage Sets Page 64
- Procedure 3-28 64
- Storage Set Settings 64
- Assign Cameras Page 65
- Procedure 3-29 65
- Assign Cameras Settings 65
- Summary Page 67
- Procedure 3-31 68
- Completing the NVR Setup 68
- Figure 4-1 NVR Login Dialog 70
- Procedure 4-2 71
- Navigating the NVR Interface 72
- Live Video Menu 73
- Devices Menu 73
- Storage Menu 73
- Archive Menu 73
- System Menu 73
- Network Menu 74
- Advanced Menu 74
- Procedure 4-3 75
- Figure 4-4 Main Menu 76
- Figure 4-5 Tabs on Main Pane 76
- Basic Storage Configuration 78
- Data Culling 81
- Vaulted Media 82
- Creating Storage Sets 85
- Calibrating Cameras 87
- Deleting Storage Sets 88
- Storage Monitoring 89
- Procedure 6-1 92
- Viewing Live Video 92
- Procedure 6-2 93
- Device List Summary Tables 96
- Audio List 98
- Sorting the Device Lists 99
- Filtering the Device Lists 100
- Device Types 100
- Adding Devices to the NVR 101
- Manually Adding an IP Device 102
- Step Action 102
- Procedure 7-3 102
- Procedure 7-4 104
- Removing a Device 105
- Procedure 7-6 106
- Adding a Sensor 106
- Procedure 7-7 107
- Deleting a Sensor 107
- Devices 108
- Device Configuration 109
- Procedure 8-2 110
- Procedure 8-3 111
- Batch Camera Configuration 112
- Procedure 8-4 113
- Batch Editing Camera Settings 113
- Device Configuration 114
- Figure 8-5 Confirm Changes 115
- Advanced Camera Configuration 116
- Edit a Camera Name 117
- Procedure 8-5 117
- Editing a Camera Name 117
- Procedure 8-10 120
- Procedure 8-11 123
- Procedure 8-14 125
- Configuring Stream Settings 125
- Configuring Archive Settings 126
- Procedure 8-16 127
- Configuring Sensors 128
- Configuring PTZ Settings 128
- Return to Home 129
- Procedure 8-19 130
- Enabling PTZ ‘Return to Home’ 130
- Motion Detection 131
- Enabling Motion Detection 132
- Procedure 9-1 133
- Disabling Motion Detection 134
- Motion Detection Alarms 134
- Table 9-2 Drawing Tools 136
- Procedure 9-3 137
- Procedure 9-4 139
- Video Intelligence 141
- Procedure 10-3 146
- Procedure 10-6 150
- Edge Analytics 151
- Enabling Edge Based Analytics 152
- Procedure 11-1 153
- Edge Based Analytic Alarms 154
- Edge Based Analytic Metadata 155
- Camera Scheduler 157
- Figure 12-1 Schedules Page 158
- Procedure 12-1 159
- Creating a Recording Schedule 159
- Procedure 12-2 160
- Edit the Group Name 161
- Remove a Schedule Group 162
- 4 Select 163
- Remove Group(s) 163
- Delete a Password Group 167
- Hostname 170
- Location 171
- Current Date and Time 171
- Procedure 14-4 172
- Users and Roles 173
- Add a New User 174
- Procedure 14-6 174
- Add New User 174
- Reset a Password 175
- Procedure 14-7 175
- Roles Page 177
- Procedure 14-10 178
- Editing the Lockout Policy 178
- Locked Accounts 178
- Procedure 14-11 179
- Procedure 14-12 179
- Apply a Software Licence 183
- Edit the SSA Message 183
- Edit SSA Contacts 184
- Set the SMTP Server Address 185
- Send an SSA Test Message 185
- General Network Settings 188
- Procedure 16-1 189
- Default Gateway 190
- RTSP Port 190
- NTP Status and NTP Servers 191
- LAN Interface Settings 192
- Procedure 16-6 193
- Enabling NIC’s 193
- DHCP Server Settings 195
- Procedure 16-9 196
- WAN Settings 197
- WAN IP Address 198
- HTTP Port 199
- Secure HTTP Port 200
- Streaming Configured Port 201
- Allowed IP Addresses 201
- Dynamic Bandwidth 202
- Traffic Smoothing Only 203
- Procedure 16-16 203
- Preserve Framerate 204
- Procedure 16-17 204
- Selecting Preserve Framerate 204
- Preserve Resolution 205
- Procedure 16-18 205
- Selecting Preserve Resolution 205
- Allow Any Throttle Type 206
- Procedure 16-19 207
- Adding an Archive Destination 210
- Procedure 17-2 211
- Locked and Unlocked Archives 212
- Global Settings 214
- Procedure 17-9 215
- Manually Archiving Video 216
- Automatic Archiving of Video 217
- Procedure 17-11 218
- Procedure 17-12 218
- Procedure 17-13 219
- Renaming an Archive Schedule 219
- Procedure 17-14 220
- Assigning Cameras to a Group 220
- Procedure 17-15 221
- Procedure 17-16 222
- Procedure 17-17 222
- Archive Management 224
- Procedure 17-19 225
- How Failover is Initiated 228
- Virtual IP Addresses 229
- Using an NVR in Failover Mode 229
- Backup/Restore 230
- Upgrade Considerations 230
- Procedure 18-1 232
- Procedure 18-2 234
- Procedure 18-3 234
- Terminating Failover Mode 234
- Procedure 18-4 235
- Procedure 18-5 235
- Procedure 18-6 236
- If Failover Doesn’t Occur 237
- Failover Events Report 238
- Procedure 18-9 239
- Disabling Failover Mode 239
- Overview 241
- Procedure 19-1 242
- Restore an NVR 243
- Tem p l ate s 244
- Save a Configuration Template 245
- Import a Template File 246
- Restart NVR Services 247
- Stop NVR Services 248
- Reboot the NVR 249
- Shutdown the NVR 249
- Reset Factory Defaults 250
- Procedure 20-5 252
- Reset to Factory Defaults 252
- Video Recording Statistics 254
- Procedure 21-2 256
- Disk Activity 257
- Storage Statistics 258
- Storage Device Statistics 260
- Procedure 21-4 262
- Viewing Storage Statistics 262
- Figure 21-8 Total Throughput 263
- Procedure 21-5 264
- Viewing Archiving Statistics 264
- Retrieving Logs 265
- Procedure 22-1 266
- FTP Log Management 267
- Event Logs 268
- Camera Connection Errors 269
- Camera Logs 270
- Audit Trail 271
- Viewing Connected Clients 272
- Procedure 22-7 273
- Advance Preparation 276
- Setting Up Email Alerts 277
- Building the Recipient List 278
- Procedure 23-4 279
- Procedure 23-5 280
- Alert Logs 282
- Clearing the Alert Logs Page 283
- Enable Dark Image Detection 286
- Procedure 25-1 290
- Update the NVR 290
- Updating Camera Handler Packs 291
- Failover Considerations 291
- Direct Attached Storage 294
- Storage Types 294
- Figure 26-1 RAID 5 295
- Figure 26-2 RAID 6 295
- Storage Strategy 296
- Understanding Storage Sets 297
- Procedure 26-1 299
- Recommendations 300
- Procedure 26-2 300
- Procedure 26-3 303
- Prerequisite Software 309
- Configuring the Paging File 310
- Procedure 27-3 311
- Setting QuickTime Preferences 313
- Procedure 27-5 314
- 7 Click OK 316
- Procedure 28-1 318
- Procedure 28-2 321
- Procedure 28-3 325
- Procedure 28-4 326
- Procedure 28-5 328
- Use the Ipconfig /All Command 328
- Procedure 28-6 329
- Use of the Ping Command 329
- Figure 28-16 PING Remote Host 330
- Procedure 28-7 331
- Use of the Tracert Command 331
- • Hardware Connectivity 332
- • Software Configuration 332
- Monitor Resolution Settings 333
- Enabling Remote Desktop 334
- Enabling RDP Remote Desktop 335
- Enabling VNC Remote Desktop 336
- Figure 29-4 Control Center 337
- Accessing the Remote Desktop 338
- 10 Click Yes 339
- 12 Click OK 339
- Procedure 29-5 340
- VNC Remote Desktop 341
- Procedure 29-6 342
- Procedure 29-7 343
- Procedure 29-8 344
- Procedure 29-9 347
- Procedure 29-10 348
- Editing Media Partitions 348
- System Disk Recovery 349
- Procedure 29-11 350
- NVR 4.1 to NVR 4.2.1 Upgrade 354
- Procedure 30-3 355
- Launching the Upgrade Tool 355
- Procedure 30-4 356
- Figure 30-5 Backup Complete 357
- Using the YaST Wizard 358
- Procedure 30-5 359
- Completing the Upgrade 362
- Figure 30-16 Upgraded Storage 365
- Changing the Disk Boot Order 366
- Procedure 30-8 367
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