American Dynamics VideoEdge User Manual download pdf (Page 331)

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101

Appendix C: Networking Troubleshooting

315

Procedure 28-7 

Use of the Tracert Command

Step Action

1 Open a Windows Command Prompt.

Refer to Procedure 28-3 Launch Windows Command Prompt (Windows XP)

Procedure 28-4 Launch the Windows Command Prompt (Windows 7).

2 T

o use t

racert to trace the connection between your Client PC and the NVR, type tracert

<IP address of the NVR>.

The tra

cert function w

ill displays in the command prompt window. A typical tracert output

is shown in Figure 28-17(in this case, an example of a tr

acert to www.example.com. You

can see several entries of different switches and/o

r routers that the trace packet went

through before reaching its destination:

Figure 28-17 Using the Tracert Command

3 If you see “* * * Request timed out.”, it means that tracert was unable to contact the NVR

at the address you typed. You should contact your network administrator to confirm the IP

address for the NVR.

4 If the tracert

is unable to contact the network for the NVR IP address (for example, the

trace request times out at 192.168.200.4 when you typed an address of 192.168.10.45),

then the problem might be with a network device other than the NVR. You can show the

tracert result to your network administrator to help diagnose the problem.

Note

If you are still experiencing connectivity issues, then there are some other items

you can troubleshoot:

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