American Dynamics VideoEdge User Manual download pdf (Page 318)

Appendix C: Networking Troubleshooting

302 VideoEdge NVR 4.4 Installation and User Manual

Table 28-1 Network Troubleshooting

This problem... May be caused by... Check or do this...

Your Client PC cannot access

any network device, including the

NVR.

Your Client PC may not have an

IP address assigned.

See Assigning an IP Address to

a Client PC.

Your Client PC has an IP

address b

ut cannot reach the

NVR.

Your Client PC may not be

connected to the network.

Use the basic tools for checking

network connectivity. Start by

using ipconfig /all to determine

if networking on your Client PC is

configured. See Troubleshooting

with the IPconfig /All Command.

Your Client PC may not be able

ach the NVR or a network

device such as a switch or router.

Use the ping command to

determine whether you can

reach the NVR or another known

network device such as a router,

a switch or another Client PC.

See Troubleshooting with the

Ping Command

Your Client PC can connect to

the network and

ping some

devices successfully, but may not

be able to connect to the NVR.

Use the tracert command to

determine if your communication

with the NVR failing or timing out

with another network device

along the communications path.

See Troubleshooting with the

Tracert Command.

Your Client PC can trace a route

successfully to the

NVR but still

cannot connect to the NVR Web

Interface.

Check to make sure that the

NVR is operating correctly.

Can you use another Client PC

to co

nnect to the NVR Web

Interface?

If no Clients can connect to the

NVR Web In

terface, the NVR’s

Web Server might not be running

correctly. Reboot the NVR to

restart the Web Server. When the

NVR is running again, attempt to

connect your Client PC again.

Assigning an IP Address to a Client PC

If you cannot access any network device and have no known hardware problems, your client PC

may not have an IP address. In this section, you will check if to see if your PC has an address and

add one if necessary. If you are unable to configure an IP address using these procedures, contact

your network administrator.

Procedure 28-1 

Assigning an IP Address to a Client PC (Windows XP)

Step Action

1 Click Start in the Windows taskbar.

2 Mouse-

over My Network Places and right-click.

3 Select Prope

rties.

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