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Appendix D: NVR Troubleshooting
324 VideoEdge NVR 4.4 Installation and User Manual
Figure 29-7 NVR Remote Desktop Interface (RDP)
Connection Bar - Displays the IP Address of the connected device. Allows you to mini-
mize, restore and close the window
Computer Button -
Launches the start menu.
Main Pane - This area forms
the main body of the OS
interface. Menus and files will
open in this area.
Workspace Tabs - Allows you
to have up to four menus/oper-
ations open at any one time.
Logging Out of RDP Remote Desktop
When using RDP remote desktop it is important to logout correctly. Failure to do so will leave a
high CPU process running on the NVR which will affect performance.
Procedure 29-5
Logging Out of RDP Remote Desktop
Step Action
1 Click Computer.
2 Select Log
out.
A popup window opens.
- Installation and User Manual 1
- Configuring Storage 7
- Live Video 7
- Camera Password Groups 10
- Basic System Settings 10
- Licensing the NVR 10
- Network Settings 10
- Archiving 11
- NVR Failover 11
- Table of Contents 12
- Operational Statistics 13
- Email Alerts 13
- Dark Image Detection 14
- Software Updates 14
- Appendix A: Storage 14
- Overview of the VideoEdge NVR 17
- System Specifications 21
- Installing the VideoEdge NVR 23
- Initial Boot Up of the NVR 24
- Installing the VideoEdge NVR 25
- Logging into the NVR Desktop 26
- Verify the BIOS Configuration 27
- Procedure 3-5 28
- Procedure 3-6 29
- Procedure 3-7 31
- Procedure 3-8 32
- Procedure 3-9 35
- Procedure 3-10 38
- Set Up NVR OS User Accounts 39
- Log into the NVR Desktop 41
- VideoEdge Setup Wizard 42
- Accessing the Setup Wizard 43
- Preparation 44
- Procedure 3-14 45
- Selecting the Language 45
- Setup Page 45
- Procedure 3-15 45
- Configuring the Setup Page 45
- Network General Page 46
- Procedure 3-16 47
- Network General Settings 47
- LAN Interface Page 48
- Procedure 3-17 48
- DHCP Server Page (Optional) 49
- Procedure 3-18 50
- WAN Settings Page (Optional) 51
- Procedure 3-19 51
- Dynamic Bandwidth Page 52
- Procedure 3-20 52
- Dynamic Bandwidth Settings 52
- Failover Page (Optional) 54
- Procedure 3-21 54
- Failover Settings 54
- System Info Page 55
- Procedure 3-22 55
- System Info Settings 55
- Users and Roles Pages 56
- Procedure 3-23 57
- Roles Settings 57
- Discovery Page 58
- Procedure 3-24 59
- Discovery Settings 59
- Video List Page 59
- Procedure 3-25 60
- Video List Settings 60
- Alarms Page 61
- Procedure 3-26 61
- Alarms Settings 61
- Basic Page 62
- Procedure 3-27 63
- Basic Settings 63
- Storage Sets Page 64
- Procedure 3-28 64
- Storage Set Settings 64
- Assign Cameras Page 65
- Procedure 3-29 65
- Assign Cameras Settings 65
- Summary Page 67
- Procedure 3-31 68
- Completing the NVR Setup 68
- Figure 4-1 NVR Login Dialog 70
- Procedure 4-2 71
- Navigating the NVR Interface 72
- Live Video Menu 73
- Devices Menu 73
- Storage Menu 73
- Archive Menu 73
- System Menu 73
- Network Menu 74
- Advanced Menu 74
- Procedure 4-3 75
- Figure 4-4 Main Menu 76
- Figure 4-5 Tabs on Main Pane 76
- Basic Storage Configuration 78
- Data Culling 81
- Vaulted Media 82
- Creating Storage Sets 85
- Calibrating Cameras 87
- Deleting Storage Sets 88
- Storage Monitoring 89
- Procedure 6-1 92
- Viewing Live Video 92
- Procedure 6-2 93
- Device List Summary Tables 96
- Audio List 98
- Sorting the Device Lists 99
- Filtering the Device Lists 100
- Device Types 100
- Adding Devices to the NVR 101
- Manually Adding an IP Device 102
- Step Action 102
- Procedure 7-3 102
- Procedure 7-4 104
- Removing a Device 105
- Procedure 7-6 106
- Adding a Sensor 106
- Procedure 7-7 107
- Deleting a Sensor 107
- Devices 108
- Device Configuration 109
- Procedure 8-2 110
- Procedure 8-3 111
- Batch Camera Configuration 112
- Procedure 8-4 113
- Batch Editing Camera Settings 113
- Device Configuration 114
- Figure 8-5 Confirm Changes 115
- Advanced Camera Configuration 116
- Edit a Camera Name 117
- Procedure 8-5 117
- Editing a Camera Name 117
- Procedure 8-10 120
- Procedure 8-11 123
- Procedure 8-14 125
- Configuring Stream Settings 125
- Configuring Archive Settings 126
- Procedure 8-16 127
- Configuring Sensors 128
- Configuring PTZ Settings 128
- Return to Home 129
- Procedure 8-19 130
- Enabling PTZ ‘Return to Home’ 130
- Motion Detection 131
- Enabling Motion Detection 132
- Procedure 9-1 133
- Disabling Motion Detection 134
- Motion Detection Alarms 134
- Table 9-2 Drawing Tools 136
- Procedure 9-3 137
- Procedure 9-4 139
- Video Intelligence 141
- Procedure 10-3 146
- Procedure 10-6 150
- Edge Analytics 151
- Enabling Edge Based Analytics 152
- Procedure 11-1 153
- Edge Based Analytic Alarms 154
- Edge Based Analytic Metadata 155
- Camera Scheduler 157
- Figure 12-1 Schedules Page 158
- Procedure 12-1 159
- Creating a Recording Schedule 159
- Procedure 12-2 160
- Edit the Group Name 161
- Remove a Schedule Group 162
- 4 Select 163
- Remove Group(s) 163
- Delete a Password Group 167
- Hostname 170
- Location 171
- Current Date and Time 171
- Procedure 14-4 172
- Users and Roles 173
- Add a New User 174
- Procedure 14-6 174
- Add New User 174
- Reset a Password 175
- Procedure 14-7 175
- Roles Page 177
- Procedure 14-10 178
- Editing the Lockout Policy 178
- Locked Accounts 178
- Procedure 14-11 179
- Procedure 14-12 179
- Apply a Software Licence 183
- Edit the SSA Message 183
- Edit SSA Contacts 184
- Set the SMTP Server Address 185
- Send an SSA Test Message 185
- General Network Settings 188
- Procedure 16-1 189
- Default Gateway 190
- RTSP Port 190
- NTP Status and NTP Servers 191
- LAN Interface Settings 192
- Procedure 16-6 193
- Enabling NIC’s 193
- DHCP Server Settings 195
- Procedure 16-9 196
- WAN Settings 197
- WAN IP Address 198
- HTTP Port 199
- Secure HTTP Port 200
- Streaming Configured Port 201
- Allowed IP Addresses 201
- Dynamic Bandwidth 202
- Traffic Smoothing Only 203
- Procedure 16-16 203
- Preserve Framerate 204
- Procedure 16-17 204
- Selecting Preserve Framerate 204
- Preserve Resolution 205
- Procedure 16-18 205
- Selecting Preserve Resolution 205
- Allow Any Throttle Type 206
- Procedure 16-19 207
- Adding an Archive Destination 210
- Procedure 17-2 211
- Locked and Unlocked Archives 212
- Global Settings 214
- Procedure 17-9 215
- Manually Archiving Video 216
- Automatic Archiving of Video 217
- Procedure 17-11 218
- Procedure 17-12 218
- Procedure 17-13 219
- Renaming an Archive Schedule 219
- Procedure 17-14 220
- Assigning Cameras to a Group 220
- Procedure 17-15 221
- Procedure 17-16 222
- Procedure 17-17 222
- Archive Management 224
- Procedure 17-19 225
- How Failover is Initiated 228
- Virtual IP Addresses 229
- Using an NVR in Failover Mode 229
- Backup/Restore 230
- Upgrade Considerations 230
- Procedure 18-1 232
- Procedure 18-2 234
- Procedure 18-3 234
- Terminating Failover Mode 234
- Procedure 18-4 235
- Procedure 18-5 235
- Procedure 18-6 236
- If Failover Doesn’t Occur 237
- Failover Events Report 238
- Procedure 18-9 239
- Disabling Failover Mode 239
- Overview 241
- Procedure 19-1 242
- Restore an NVR 243
- Tem p l ate s 244
- Save a Configuration Template 245
- Import a Template File 246
- Restart NVR Services 247
- Stop NVR Services 248
- Reboot the NVR 249
- Shutdown the NVR 249
- Reset Factory Defaults 250
- Procedure 20-5 252
- Reset to Factory Defaults 252
- Video Recording Statistics 254
- Procedure 21-2 256
- Disk Activity 257
- Storage Statistics 258
- Storage Device Statistics 260
- Procedure 21-4 262
- Viewing Storage Statistics 262
- Figure 21-8 Total Throughput 263
- Procedure 21-5 264
- Viewing Archiving Statistics 264
- Retrieving Logs 265
- Procedure 22-1 266
- FTP Log Management 267
- Event Logs 268
- Camera Connection Errors 269
- Camera Logs 270
- Audit Trail 271
- Viewing Connected Clients 272
- Procedure 22-7 273
- Advance Preparation 276
- Setting Up Email Alerts 277
- Building the Recipient List 278
- Procedure 23-4 279
- Procedure 23-5 280
- Alert Logs 282
- Clearing the Alert Logs Page 283
- Enable Dark Image Detection 286
- Procedure 25-1 290
- Update the NVR 290
- Updating Camera Handler Packs 291
- Failover Considerations 291
- Direct Attached Storage 294
- Storage Types 294
- Figure 26-1 RAID 5 295
- Figure 26-2 RAID 6 295
- Storage Strategy 296
- Understanding Storage Sets 297
- Procedure 26-1 299
- Recommendations 300
- Procedure 26-2 300
- Procedure 26-3 303
- Prerequisite Software 309
- Configuring the Paging File 310
- Procedure 27-3 311
- Setting QuickTime Preferences 313
- Procedure 27-5 314
- 7 Click OK 316
- Procedure 28-1 318
- Procedure 28-2 321
- Procedure 28-3 325
- Procedure 28-4 326
- Procedure 28-5 328
- Use the Ipconfig /All Command 328
- Procedure 28-6 329
- Use of the Ping Command 329
- Figure 28-16 PING Remote Host 330
- Procedure 28-7 331
- Use of the Tracert Command 331
- • Hardware Connectivity 332
- • Software Configuration 332
- Monitor Resolution Settings 333
- Enabling Remote Desktop 334
- Enabling RDP Remote Desktop 335
- Enabling VNC Remote Desktop 336
- Figure 29-4 Control Center 337
- Accessing the Remote Desktop 338
- 10 Click Yes 339
- 12 Click OK 339
- Procedure 29-5 340
- VNC Remote Desktop 341
- Procedure 29-6 342
- Procedure 29-7 343
- Procedure 29-8 344
- Procedure 29-9 347
- Procedure 29-10 348
- Editing Media Partitions 348
- System Disk Recovery 349
- Procedure 29-11 350
- NVR 4.1 to NVR 4.2.1 Upgrade 354
- Procedure 30-3 355
- Launching the Upgrade Tool 355
- Procedure 30-4 356
- Figure 30-5 Backup Complete 357
- Using the YaST Wizard 358
- Procedure 30-5 359
- Completing the Upgrade 362
- Figure 30-16 Upgraded Storage 365
- Changing the Disk Boot Order 366
- Procedure 30-8 367
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